Shipping Policy for Special Orders
Thank you for placing a special order with us. Please read the following carefully to understand our shipping process for these unique items.
Important Instructions
- When placing a special order, please select the 'Bulky Item Rate' at checkout to ensure proper processing of your order.
Shipping Costs
- The shipping cost will be calculated manually based on the supplier’s location and shipping rates. If additional charges apply, you will be invoiced separately.
- Please note that no orders will be fulfilled until full payment for both the item and any additional shipping costs has been received.
Processing and Delivery Time
- All special orders are sourced directly from our suppliers in Europe.
- Please allow 4 to 6 weeks for the item to arrive after payment has been finalized.
- Delivery timelines may vary depending on the supplier’s dispatch schedule and shipping logistics.
Non-Refundable Policy
- Special orders are strictly non-refundable once placed.
- Refunds will only be issued if the item is found to be faulty upon arrival. In such cases, you must notify us within 7 days of receiving the item and provide photographic evidence of the fault.
By completing your special order purchase, you agree to the terms outlined above. If you have any questions, please don’t hesitate to contact our team for assistance.